Privacy Policy

Last updated: October 15, 2025

1. Information We Collect

We collect the following types of information:

  • Account Information: Email address, full name
  • Wallet Information: Solana wallet addresses for payments
  • Transaction Data: Order history, payment records, balance transactions
  • Usage Data: IP address, browser type, device information
  • Communication Data: Support tickets, email correspondence

2. How We Use Your Information

Your information is used for:

  • Processing orders and payments
  • Managing your account and providing customer support
  • Sending order confirmations and status updates
  • Improving our services and user experience
  • Preventing fraud and ensuring security
  • Complying with legal obligations

3. Data Storage and Security

We take data security seriously:

  • Data is stored in secure MongoDB databases
  • Passwords are hashed using bcrypt encryption
  • All connections use HTTPS encryption
  • Regular security audits and updates
  • Access controls and authentication measures
  • Data backup and disaster recovery procedures

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Payment processors, hosting services
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In case of merger, acquisition, or sale

We ensure all third parties comply with privacy standards and use your data only for specified purposes.

5. Cookies and Tracking

We use cookies and similar technologies for:

  • Maintaining user sessions
  • Remembering preferences and settings
  • Analyzing site usage and performance
  • Improving user experience

You can control cookie settings through your browser, but this may affect site functionality.

6. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us through our support system.

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Transaction records are kept for accounting and legal purposes. Inactive accounts may be deleted after extended periods.

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with privacy laws.

10. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or website notice. Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

  • Email: privacy@dexreaction.com
  • Support: Through our ticket system

By using Dexreaction services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.